Last Updated: April 2026 | iXzel Management Group, LLC
Thank you for choosing TrustedVault-ai ("Service"), provided by iXzel Management Group, LLC ("Company", "we", "us", or "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices with regard to your personal information, please contact us at Support@iXzelGroup.com.
This privacy notice describes how we might use your information if you use TrustedVault-ai to store, organize, and manage your important life documents and records. It also explains your privacy rights and how the law protects you.
Please read this privacy notice carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.
We collect personal information that you voluntarily provide when you register for an account, upload documents and files, add family members or advisors, or contact us for support.
Personal information collected may include: name, email address, phone numbers, mailing addresses, document files and metadata, family and advisor contact details, and billing details processed through our secure payment processor.
We also automatically collect log data (IP address, browser type, access times), device information, and usage data.
Note: The documents you upload may contain sensitive personal information such as health records, financial data, legal documents, and identification papers. We treat all uploaded content as highly confidential and apply the highest security standards.
We use your personal information to: provide and maintain the Service (store documents, process uploads, enable search and organization); manage your account (handle registration, authentication, and settings); enable collaboration features (facilitate sharing with family members and advisors you authorize); improve our Service (analyze usage patterns to enhance features); communicate with you (send service updates, security alerts, and support messages); ensure security (monitor for suspicious activity, prevent fraud and unauthorized access); and comply with legal obligations.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
We may share your information only in the following situations: • With Your Consent: with family members, advisors, or other parties you explicitly authorize through the Service's sharing features. • Service Providers: third-party vendors who perform services on our behalf (cloud hosting, analytics, customer support), contractually obligated to protect your data. • Legal Requirements: if required by law, court order, or government regulation. • Business Transfers: if involved in a merger, acquisition, or asset sale; we will notify you before your information becomes subject to a different privacy policy.
We have implemented appropriate technical and organizational security measures including: encryption of data in transit (HTTPS/TLS 1.3), encryption of data at rest (256-bit AES), regular security audits and vulnerability assessments, access controls and authentication requirements, employee training on data protection, monitoring for suspicious activity, and regular backups and disaster recovery procedures.
No electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. You are responsible for keeping your account credentials confidential.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law.
When you close your account, we will delete or anonymize your personal information within a reasonable timeframe. You can request deletion of your account and data at any time by contacting Support@iXzelGroup.com.
Depending on your location, you may have the following rights: Right to Access (request copies of your personal information); Right to Rectification (request correction of inaccurate information); Right to Erasure (request deletion of your personal information); Right to Restrict Processing; Right to Data Portability; Right to Object; Right to Withdraw Consent.
To exercise these rights, contact us at Support@iXzelGroup.com.
Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. The Service is hosted in the United States.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We will also notify you via email prior to the change becoming effective.
If you have questions or comments about this Privacy Policy, please contact us:
iXzel Management Group, LLC TrustedVault-ai Support: Support@iXzelGroup.com We typically respond within 1 business day.
iXzel Management Group, LLC
TrustedVault-ai
Email: Support@iXzelGroup.com
We typically respond within 1 business day.
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